Keep your MCL Solutions and installations running at peak Performance
Meet the changing needs of your business and the evolving requirements of today's marketplace. With MCL support and maintenance, we can help you improve performance and ensure your organization's stability, flexibility, and growth strategy. Leverage the full capabilities of your MCL Software solutions and benefit from optimized software to support your business processes.
MCL-Collection software solutions are dynamic and market driven products, which are under continuous development. These developments let you take advantage of performance improvements, enhanced functions, more powerful integration support, and other new features. Signing a Software Maintenance Agreement (SMA) is the best way to secure your MCL-Collection software investment and stay updated with the latest versions.
MCL's Software Maintenance Program is more than just a Maintenance Agreement. It offers a reliable, high-quality and effective Program keeping your MCL Solutions and installations running at peak performance.
Our Software Maintenance Program provides you easy access to the most recent MCL-Collection software releases, service packs, patches and new builds.
You decide your costs
How often are cost decisions all yours? With MCL's Software Maintenance Program you are in full control. You'll get access to new and enhanced functionalities, hot fixes, and service packs all at a fixed price per year. And it is you who decides how long you want to run your Software Maintenance Agreement. Make your choose from one (1) or three (3) years periods The longer you commit the lower the annual investment will be. Project renewals can be done each time one(1) year and are prized at the same low yearly cost of your initial contract.
Advantages MCL Software Maintenance Program
Download Access to service releases, patches and updates
MCL's Software Maintenance Program (MCLSMP) provides fast download access to all service releases, patches and updates during your active MCL Software Maintenance Agreement. For MCLSMP participants it's an easy choice to quickly download and deploy new releases. As soon as they passed our Quality Assurance process they are made available to you. Additionally, get a preview of new MCL software major upgrades in this reserved site.
Prioritized email and telephone support
Your integration partner is entitled to prioritized technical email and telephone support if you encounter issues with your MCL Collection Software. Your Integration Partner can offer you a local technical support agreement with regard to Configuration support, 1st level telephone support and training. It's an ideal opportunity that they can rely on MCL's trained and qualified support staff for expert product knowledge and hardware manufacturers' relationship.
Choose the duration matching your business
The best time to purchase an MCL-Collection Software Maintenance Program is with the purchasing of your new MCL-Collection Software or when upgrading your existing software. MCL Software Maintenance Programs are available in one (1) or three (3) years with renewal programs available for an additional 12 months, year on year. It enables you to customize the exact maintenance duration for your MCL-Collection Software.
Maintenance on your licenses
Benefit from your MCL Software Maintenance Program with software license maintenance. If an issue arises with your device, e.g. needs repair, then don't worry as your software license is fully covered by MCL's Software Maintenance Program.
In case you are opting-in for MCL's Mobility Platform you are even capable of swapping units at any point of time during your operations.
Virtual Servers
Virtual Server environments offer efficiency improvements and increases availability of IT resources. It will eliminate the "one server, one application" model. MCL-Collection Software can run on Virtual Servers environments. MCL's Software Maintenance Program covers the extra licensing challenges coming with Virtual Server environments. It allows running multiple virtual machines with each MCL-Collection Software installed on. Additionally it will cover for multiple reboots of your Virtual Server potentially resulting in a need for relicensing of your MCL-Collection.
Preferred Pricing on new Major Releases
Not only will MCL's Software Maintenance Program keep your current installation running at peak performance, by providing continuous improved and enhanced MCL-Collection Software products, it will also protect your investments by giving preferential pricing on upcoming Major Releases.
In conclusion; MCL's Software Maintenance Program reduces the Total Cost Ownership and at the same time allows you lifting your installations up to the next stage of technology available at that time.
Entitlement | Standrad1 YEAR3 YEAR | ||
Software is warranted for 90 days from purchase for FOC fixes |
Y |
- |
- |
Email Support (1) |
Y |
- |
- |
Prioritized Email Support (2) |
- |
Y |
Y |
Software Maintenance Upgrades |
- |
Y |
Y |
Software Maintenance Patches |
- |
Y |
Y |
License Maintenance; |
|||
- Transfer MCL-Client License to new motherboard in same device (3) |
- |
Y |
Y |
- Transfer MCL Server Software Licenses to new Server (4) |
- |
Y |
Y |
- Support for Virtual Machines (4) |
- |
Y |
Y |
3rd Level MCL Telephone Support for System Integrator |
- |
Y |
Y |
Preferred Pricing on new Software Version Releases (5) |
- |
Y |
Y |
Discounted MCL-Collection Training Courses |
- |
Y |
Y |
Dedicated User Login to MCL's FTP location for easy downloading |
- |
Y |
Y |
Program Renewal Rates available |
- |
Y |
Y |
Multi-Year Program Discount |
- |
- |
Y |
Software Maintenance notifications on Updates, Upgrades and Software Maintenance Patches |
- |
- |
Y |
1 | No guaranteed response time. Typical response time is 5 to 10 days 2 | Guaranteed response time based on Service Level Agreement 3 | Requires 'proof of repair' 4 | Applicable for MCL-Net; MCL-Link; MCL-Bridge for SAP; MCL-Deployment Manager; MCL-Operator Manager. Maximum 2x replacement allowed for a 1-year agreement and max 4x replacement allowed for a 3-years agreement. 5 | Up one level from installed version. Note: MCL-Client + Voice license cannot be transferred FOC to replacement mobile device of different type/same vendor. Note: MCL-Client + Voice license cannot be transferred FOC to replacement mobile devices of different type/ different vendor. Level 1 & Level 2 Support is done by System Integrator Level 3 is done by MCL-Technologies. MCL Technologies does not guarantee the System Integrators response time. Support & Maintenance must be purchased for all MCL related Software Licenses in that installation. (Excluding MCL-Designer and MCL-Designer Voice Add On)
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